Your shopping cart is empty

Terms & Conditions

In the following please find all relevant information about our terms and conditions. If you have any further questions please don't hesitate to contact our customer service at customerservice@change.com.




Online shop

CHANGE webshop is Change of Scandinavia’s own online shop. We handle the ordering, packing, purchasing and customer service at our headquarter in Denmark. The shop is open 24 hours so you can shop when it suits you best. All the prices are displayed in Euro. We are happy to welcome you as a customer and we hope that you'll have a positive experience with our online shop.




Contact us

We are here to help you and answer whatever question you might have regarding your order or our products. If you have a question regarding your order, please remember to include your order number when you contact us.

You can write to CHANGE Customer Service at customerservice@change.com, we will answer your mail as soon as possible.

CHANGE headquarters is located at the following address:




Change of Scandinavia A/S
Farum Gydevej 73
DK-3520 Farum
Denmark

Company number: 28711336




Return

We want you to be happy with what you order at CHANGE, but if the products do not live up to your expectations, please return them to us. In order to service you as quickly as possible, we do not offer merchandise exchanges. You will get the right size or color fastest if you just place a new order. All returns must be made within 14 days calculated from the day you have received your order. Once we receive your return, we will credit your account.

If you choose to return an order, simply send the products back in the same condition and quantity as you received them. All original packaging and barcode tags must be intact.

If you wish to return, please send them to the following address with an enclosed copy of the invoice.

Change of Scandinavia A/S
Farum Gydevej 73
DK-3520 Farum
Denmark

We will refund your money within 30 days from receiving your package. We only refund orders if the products are new and have not been used and still have their original hang tag. We do not refund the costs for returning products.




Sold out products

Unfortunately it happens that we get sold out products on the webshop and that one of the products you have ordered is sold out when the order is to be packed. This product will appear on you invoice, since it was on stock when you placed your order. However, you will not be invoiced for the product, since we only invoice for the exact number of products we pack and send to you.




Shipping

Your order will be shipped 3-4 days after receiving your order. In some cases (ie sales campaigns) it may take a little longer. You can expect to receive your order within 3-4 business days from the day it is send. As soon as your order is packed and has been shipped you will receive your invoice and by then you know that your order has been shipped. In case your ordered product is not in stock at the time of ordering we will contact you by email. All shipments are sent via UPS. Delivery will be made to the delivery address provided by you. When your order has been dispatched your will receive and e-mail with your tracking number, so you can follow your parcel all the way via www.ups.com/




Freight

Shipping costs depends on which country you order from and the shipping cost is automatically added to your shopping cart when you place an order and choose country for delivery. Freight costs are paid by the buyer. The following rates are valid as per February 2013:

  • Freight rates within EU: 15 Euro
  • Freight rates outside EU: 30 Euro

 

 



VAT and customs clearance

Shipments outside Denmark may be subject to import charges, which are the responsibility of the purchaser. Change of Scandinavia ships your package but does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid in order for your package to clear customs




Claims

Claims can be made for up to two years from the day a purchase is delivered. Please remember to keep your invoice, since this is your proof of purchase. Claims made on delivered items must be reported to customerservice@change.com with a precise description of the defective product. We may also ask you to send us a photo of the damaged product. We will then assess the product and refund your money if the claim can be meet.




Handling of personal information

When you order at Change.com and perhaps accept to receive newsletters from us we register your email address, your name, your address and perhaps also your telephone number. If you choose to also register your sizes and favourites we will of course also keep this information in order for you to always be able to see your sizes and all of your previous purchases. We keep this information in order to be able to forward you newsletters with as relevant information as possible. We do not hand over any of this information to third part.




Legal regulations

Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of Denmark.




Cookies

We use cookies at change.com. When you visit change.com we use cookies to register what our customers find most interesting, we use it to be able to control purchase flows and to track all traffic at the shop. We use this information to constantly improve our web shop and service. If you do not wish to accept cookies you can adjust your browser to automatically block cookies. Read more on how to do this in the help section of your browser.




Payment

We accept the following credit cards: VISA, VISA Electron, Maestro, MasterCard and JCB. Payments are processed through E-pay. We do not charge you before we have shipped your order. After you have placed an order you will receive an order confirmation email from us. Remember to go through it and check that it contains the products you ordered. If there are any mismatches please contact our costumer service at customerservice@change.com.

 

If you have any questions, then please contact us at customerservice@change.com. We will respond as quickly as possible!